Last updated: 1 September 2026
Cultiva Gardens respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information through our website and in the course of providing our garden care and horticultural services.
We handle personal information in accordance with applicable Australian privacy laws.
Information we collect
When you use our website, request a quote or contact us, we may collect information including:
- your name
- email address
- phone number
- residential or service address
- details about your garden, property or requested services
- information you provide through enquiry or quote forms
- correspondence between you and Cultiva Gardens
- IP address, browser and device information
- website usage and analytics data
You are not required to provide personal information when browsing our website. However, certain information may be required for us to respond to an enquiry, prepare a quote or provide our services.
How we use your information
We may use the personal information we collect to:
- respond to enquiries and quote requests
- arrange site visits
- prepare and provide quotes
- schedule and deliver garden care and horticultural services
- communicate with you about current or future work
- maintain customer and service records
- improve our website, services and customer experience
- understand how visitors use our website
- monitor website performance and search visibility
- comply with legal and regulatory requirements
We will only use your personal information for purposes reasonably related to the reason it was collected.
Quote and contact forms
When you submit a form through our website, the information you provide is sent to Cultiva Gardens so we can respond to your enquiry and manage any resulting quote or service.
Please do not submit sensitive personal information through our website unless it is reasonably necessary for your enquiry.
Website analytics and cookies
Our website may use cookies and similar technologies to help the website function correctly and understand how visitors use it.
We use services such as Google Analytics and Bing Webmaster Tools to collect information about website traffic, search performance and how visitors interact with the website.
This information may include pages visited, approximate location, device type, browser, referral source and interactions with the website. This information is generally used in an aggregated form to improve the performance, content and usability of our website.
You can restrict or disable cookies through your browser settings. Doing so may affect some website functionality.
Sharing information with third parties
Cultiva Gardens does not sell or rent your personal information.
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business or provide our services. These may include:
- website hosting and technology providers
- email and communication providers
- analytics and website performance providers
- professional advisers or contractors where required
These providers may only access information necessary to perform the services they provide to us.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights, property or safety.
Overseas data storage
Some third-party services used by Cultiva Gardens may store or process information on servers located outside Australia.
Where we use these services, we take reasonable steps to work with reputable providers that maintain appropriate privacy and security protections.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through our website, email provider and other business systems.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.
While we take reasonable precautions to protect your information, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you, correct inaccurate information or request that information be deleted where appropriate.
We may need to retain certain information where required for legal, accounting or business record-keeping purposes.
Links and third-party websites
Our website may contain links to other websites or services, including social media platforms.
Cultiva Gardens is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.
Any updated policy will take effect when published on this website.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Cultiva Gardens
[email protected]